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Erbe Worldwide

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For the Technical Service Department of our Tübingen location, we are looking for a

Technical Support Product Specialist (m/f/d)


Your Responsibilities


  • Provide global technical support to our subsidiaries, distributors and end users
  • Analyse reported error patterns and provide troubleshooting instructions for equipment and accessories
  • Prepare service information and specification documents and define corrective procedures 
  • Support or resolve application issues related to IT-based service tools
  • Contribute to the technical development of service and repair manuals 
  • Assist product development engineers in considering service requirements
  • Plan and conduct national and international service training courses in person or via webinars 
  • Create and maintain detailed training presentations

Your Skills


  • Successfully completed training as a mechatronics engineer or comparable and additional qualification as a technician or a successfully completed technical degree 
  • Several years of service experience, ideally in a medical technology environment
  • Solid IT user knowledge and an affinity for the use of software-supported service tools such as the Erbe Support App
  • Professional demeanour and customer focus
  • Creative problem-solving, accountability and initiative
  • Excellent communication and presentation skills
  • Willingness to travel nationally and internationally 
  • Class B driving licence
  • Very good command of spoken and written English and German
Benefits:

  • Flexible working hours
  • Induction program and on-demand training
  • Friendly work environment
  • Occupational health and safety management
  • Occupational pension plan
  • A secure workplace in a modern company

Are you interested?

If so, we look forward to receiving your application, including your salary expectations and the earliest possible starting date. Please apply via mail to career@erbe-med.com.